Shipping policy
Last Updated: June 2026
Thank you for shopping with [Your Brand Name]. We are committed to getting your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 2–5 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
During product launches, sales, holidays, or high-volume periods, processing times may be extended.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, contact us immediately at [Your Email Address].
Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, [Your Brand Name] is not responsible for lost, stolen, or delayed shipments.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly and file a claim if necessary.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Pre-Orders
Items marked as Pre-Order will ship according to the estimated timeline listed on the product page. If your order contains both pre-order and in-stock items, your entire order may ship together when the pre-order item becomes available.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: ThekompaNYmerch@gmail.com
Brand: The KompaNY merch